McDonald’s Employee Helps A Disabled Customer, Reminds Us To Be Kind, Always

I’m not crying, you’re crying.

On September 16, Destiny Carreno from Chicago stopped by her local McDonald’s at Union Station for a quick meal after work. What she witnessed inside the fast food restaurant moved her to tears.


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While she was waiting in line, the Chicago resident noticed a worker who was helping an elderly man in a wheelchair with his meal. Carreno uploaded the photo to Facebook, and it has been shared more than 300,000 times since then.


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Carreno’s post reads, in part: “The man politely tried to ask the cashier something and it took him a few tries before either of us could understand he was saying “help me please.” Neither of us knew what help he needed, and the cashier suggested a few things before he figured out the gentleman needed help cutting and eating his meal.

To be honest, I thought the cashier wasn’t going to help, especially during rush hour in downtown Chicago, but to my shock, he shut down his register and disappeared from view. Not to get away from helping him, but to wash his hands and put gloves on!

I had to stick around and see how this would play out, especially since it hit me so close to home with my own uncle.

The cashier came out from the kitchen, sat down, and began cutting the man’s meal and helped him eat.

This employee, who put everything on hold for this man, went above and beyond his responsibilities to help this handicapped customer out. That was the kindest and most humble thing I had ever seen.”


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Rod Lubeznik – the owner of the McDonald’s where the photo was taken – said that they are extremely proud of their employee, Kenny Soriano-Garcia, and overwhelmed by the positive response he has received for his compassion and kindness. In addition to numerous positive and heartwarming messages, Soriano-Garcia has received an award for extraordinary customer service.

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