Note to businesses: do NOT mess with Tituss Burgess.
The American actor and singer is not pleased with the service of moving company Franks Express, and he wants everyone to know about it. Burgess slammed the Brooklyn-based business on July 13, posting a scathing Yelp review that quickly went viral.
The ‘Unbreakable Kimmy Schmidt’ star claims that the company failed to show up for a scheduled appointment and accused an employee of using a homophobic slur against him. Burgess writes: “My name is Tituss Burgess. I’m an Emmy Nominated Actor for Unbreakable Kimmy Schmidt currently streaming on netflix. Thats besides the point. But watch it.”
He continues: “These guys are the absolute most UNPROFESSIONAL workers I have EVER DEALT WITH. I called this man this morning. We chatted. He said he could move my couch at 1pm which was the time I requested. 1:30 still no movers. I called back and he says I will give you a discount…I said ok.
He says but you have to post a review on yelp. I said when you complete the job i will complete the review. FOR THE FOLLOWING I HAVE THE ENTIRE TEXT EXCHANGE SAVED. He texts saying no review no show. This went on for about 45 minutes.”
The 37-year-old star concludes: “It Completely threw my entire day. I called him about 9 times but he wouldnt pick up but he somehow was capable of texting. DO NOT USE THIS COMPANY. Im going to post this to twitter to my instagram to my facebook. You messed with the wrong Queen. #franksexpress #Igotcha #lizaminelli #Iamgonnamakeavideoaboutyoubecauseofthedeepangerifeel #DONOTTHREATENMEIWILLWIN.”
Meanwhile, Franks Express states the actor’s claim is false and that the company doesn’t take reservations by phone. Manager Guzel Gurva says they will contact Burgess and ask for proof of his communications with a Franks Express employee.