Who knew Sainsbury’s was so cheeky?
Last week, the British supermarket chain received an incredibly creative complaint from a woman claiming she had the misfortune of discovering a worm in her lettuce. On September 7, Leila Jayne Daly – from Portishead, North Somerset – decided to take to Sainsbury’s Facebook page to share her dismay.
She even posted a photo of herself holding the salad in question, as well as a close-up of the worm. And instead of replying with an apology, a Sainsbury’s customer service assistant called Ross decided to continue the joke.
Daly didn’t waste any time responding, and the conversation went on and on.
Ross from Sainsbury’s offered a solution: “A fresh lettuce, I could organise. Well, points or a gift card for you to buy one at least. Hopefully Mr Miyagi won’t be hitching a ride on that one. The Ferrari might be a little tricker. How about a packet of Taste the Difference cookies instead, they’re the Ferrari of their field after all? Not sure Jackie’s looking for a foster home. Word on the ground is that he’s found a wormfriend, ideal for Netflix and chill, so I don’t think he’s up for a move. I’m sure the neighbour’s dog will get used to his new friend. Maybe have a chat with Jackie – does he need a guard dog for his Kingdom of Doom? Ah, yes, Rustlers. I’m familiar with their burgers. A good choice. I wouldn’t be up for sharing my Rustlers with a human, never mind Jackie the worm. Maybe the ‘little extra’ I mentioned could buy you another one, although another 12 stone might be too much of a risk. Ross”
Daly and Ross exchanged a few more messages, and were able to come to an amicable agreement. A couple of days later, the woman received something in the post: a £10 gift card and a Netflix card for Jackie, the worm. She wrote on Facebook: “Ross, you are an absolute legend, not for the free stuff, for the humour. Much love. Absolutely amazing.”